Privacy Policy

Information We Collect

We may collect information you voluntarily provide, including your name, telephone number, email address, date of birth, insurance information, and other details submitted through our appointment request forms or when communicating with our office.

We may also automatically collect limited technical information such as your browser type, IP address, pages visited, and general website usage to help us improve our website and services.

How We Use Your Information

Information collected may be used to:

• Respond to appointment requests and inquiries.
• Schedule or confirm appointments.
• Communicate with you regarding services.
• Improve our website and client experience.
• Comply with applicable legal and regulatory requirements.

Text Messaging (SMS)

If you choose to receive text messages from our office, we may send appointment reminders, scheduling updates, or other office-related communications.

Message and data rates may apply. Message frequency may vary. Reply STOP to unsubscribe or HELP for assistance.

Mobile phone information and SMS opt-in data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

Disclosure of Information

We do not sell or rent your personal information. Information may only be shared when required by law, to protect the safety of an individual, to comply with legal obligations, or as otherwise permitted under applicable privacy laws, including HIPAA where applicable.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect the information we collect. While no electronic system can guarantee absolute security, we continually work to protect your information using appropriate security measures.

Your Privacy Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of certain personal information we maintain. You may also withdraw consent for communications where permitted by law.

Cookies & Website Analytics

Our website may use cookies and analytics tools to better understand how visitors use our website. These technologies help us improve website performance, usability, and the overall visitor experience. They are not used to identify you personally.

HIPAA

If you become a client of Olive Branch Behavioral Health Counseling, your protected health information is handled in accordance with applicable HIPAA privacy and security regulations. This website Privacy Policy is intended to supplement, not replace, our HIPAA Notice of Privacy Practices.